A conflict resolution program for people who deal with negative clients and handle conflicts within teams and between managers and their reports.
Discuss the program → 02A communication program focused on client relationships: how to build trust and become the first name on the client’s list.
Discuss the program → 03How to grow client relationships gently and with care, so that loyalty and the average order value both go up.
Discuss the program → 04A program on feedback culture and how to turn feedback into concrete change.
Discuss the program →Signs that your team would benefit from working with a conflict expert
Three or more sound familiar? The conflict is already costing you money. Let’s find out where.
Schedule a callSigns that a one-on-one session or the “Just Agree” Club would help you
Recognize yourself? If the situation is urgent and specific, let’s start with a one-on-one session. If you want regular practice and a supportive community, join the club.
Book a sessionFeedback doesn’t work and never seems to land, so the same things have to be repeated again and again.
Colleagues keep quiet about problems to avoid conflict. There is no feedback, so problems surface when it is already too late.
Managers call clients unreasonable, take negativity personally and feel frustrated after every conflict.
Entire departments waste time shifting responsibility onto others instead of actively solving the problem.
Training in communication, feedback and conflict management. We practise on your real cases.
Working with a team or a leader, tackling situations as they arise until the new way of communicating becomes a habit.
Difficult negotiations, conflicts with partners, pressure and manipulation, leadership communication.
Regular practice in communication and conflict resolution in a small group of like-minded people. Online meetings on Zoom become a safe space to grow and a place to rest emotionally. Membership is by interview, which checks your readiness to treat other members from the position of “I’m OK — You’re OK.” This is the club’s founding idea.
More than 12 years of management and entrepreneurial experience in international settings. I have built teams, led negotiations and handled crises as a business owner and senior executive. So I speak the language of leaders.
It’s a problem of the team’s communication culture: how this particular team usually solves problems, how people phrase feedback under stress and disagreement, and what message colleagues send each other, whether directly or through a “meta-message.”
My job is to find and work through the points where tension turns into conflict: mindset, handling emotions, asking questions, securing agreements, uncovering needs and many other skills that shape the outcome of every conversation and the team’s communication culture as a whole.
